Examination Level Information

Basic Crisis Intervention Course (Level I)

Knowledge Areas:

• Anatomy of a crisis
• Maladaptive behavior
• Intervention procedures
• Immediacy
• Control
• Assessment
• Disposition
• Referral
• Follow-up
• Suicide
• Domestic disputes
• Communications techniques
• Intervener Survival
• Legal implications of crisis interventions
• Safety issues
• Hotlines
• Child abuse
• Sexual assault
• Role-plays, crisis recreations, skill development and critiques

Learning Objectives:

• To define the basic parameters of Crisis Intervention.
• To distinguish Crisis Intervention from other types of interventions.
• To understand the workings of a crisis.
• To distinguish maladaptive behavior from mental illness.
• To develop an intervention model.
• To develop intervention skills.
• To practice intervention procedures under supervision.
• To improve intervention procedures through on-the-spot critiques.
• To improve communications skills.
• To develop intervener safety skills.

Readings:

• Greenstone, J.L. and Leviton, S.C.(2002) Elements of Crisis Intervention: Crises and How to Respond to Them, 2nd Edition. Pacific Grove, CA: Brooks/Cole.
• Greenstone, J.L.(September, 2001) Fit to serve: Teen suicide. Civil Air Patrol News.
• Greenstone, J.L.(August, 1997) Krisenintervention: mitteilungen/ crisis intervention communications in hostage and crisis negotiations. Paper and presentation to the Internationale Seminar-Fuhrung, Einsatz, Ausbildung und Ausstaattung von Specialeinheiten, Polizei-Fuhrungsakademie, Munster, Germany.
• Greenstone, J.L.& Leviton, Sharon.(1987) Crisis intervention. In Raymond Corsini (ED) Concise Encyclopedia of Psychology. New York: John Wiley Interscience.
• Greenstone, J.L. & Leviton, Sharon.(1987) Executive survival. In Raymond Corsini (ED) Concise Encyclopedia of Psychology. New York: John Wiley Interscience.
• Leviton, Sharon & Greenstone, J.L.(1987) Intervener survival. In Raymond Corsini (ED) Concise Encyclopedia of Psychology. New York: John Wiley Interscience.
• Greenstone, J.L.& Leviton, Sharon.(Summer, 1986) Referrals: a key to successful crisis intervention. Emotional First Aid: A Journal of Crisis Intervention.
• Greenstone, J.L.& Leviton, Sharon.(July 16-19, 1986) The dispute mediator as a crisis manager: crisis intervention skills for the mediator in high stress, high risk situations. Paper and Workshop presented to the Academy of Family Mediators, Minneapolis, Minnesota.
• Greenstone, J.L.& Leviton, Sharon.(Fall, 1986) Intervention procedures. Emotional First Aid: A Journal of Crisis Intervention.
• Greenstone, J.L.(Winter, 1986) The laws of terrorism. Emotional First Aid: A Journal of Crisis Intervention.
• Rosenbluh, E.S. (1981). Emotional First Aid. Louiville, KY: American Academy of Crisis Interveners.

Intermediate Crisis Intervention Course (Level II)

Knowledge Areas:

• Team intervention
• Critical incident stress
• Intervener Survival
• Disaster intervention
• Death notification
• Juvenile crises
• Grief
• Communication skills
• Personal intervention approach
• Social psychological theory
• Crisis of the aged
• Death and dying
• Crisis in the professional marriage
• Physical fitness
• Group work
• Role-plays, crisis recreations, skill development and critiques

Learning Objectives:

• To develop team intervention skills.
• To understand critical incident stress and how it relates to intervener survival.
• To improve crisis communications skills.
• To explore intervention procedures for special cases.
• To understand the process of death notification.
• To explore the social psychological aspects of crises.
• To develop a personal intervention approach.
• To practice intervention skills under supervision.
• To develop and practice self-relaxation techniques.

Readings:

• Greenstone, J.L. and Leviton, S.C.(2002) Elements of Crisis Intervention: Crises and How to Respond to Them, 2nd Edition. Pacific Grove, CA: Brooks/Cole.
• Greenstone, J.L., Dunn, J.M. & Leviton, Sharon.(Vol.2, 1995) Police peer counseling and crisis intervention services into the 21st century. Crisis Intervention. (Presentations based on this paper were given in London, Northern Ireland-Queens College, and University of Southampton, England.)
• Greenstone, J.L.(1993) Critical Incident Stress Debriefing and Crisis Management. Austin, Texas: Texas Department of Health.
• Greenstone, J.L.& Leviton, Sharon.(September, 1987) Crisis management for mediators in high stress, high risk, potentially violent situations. Mediation Quarterly.
• Fowler, W.R. & Greenstone, J.L.(1987) Crisis Intervention Compendium. Littleton, Mass.: Copley Publishing.
• Rosenbluh, E.S. (1986). Crisis Counseling: Emotional First Aid. Dubuque, IA: Kendall/Hunt.

Advanced Crisis Intervention Course (Level III)

Knowledge Areas:

• The Certified Crisis Intervener Examination
• Writing a Crisis Intervention paper
• Hostage and barricaded situations
• Intervener Survival
• Communication skills
• Crises of the disabled
• Alcohol and its relation to crisis
• Financial crisis
• Peacemaking and alternative dispute resolution overview
• Crisis management theory
• Training the trainer
• In-house training
• Self-defense in crisis situations
• Pseudo-psychiatric emergencies
• Environmental stress reduction
• Agency involvement and staff management
• Role-plays, crisis recreations, skill development and critiques

Learning Objectives:

• To prepare for the certification examination.
• To begin the development of a professional paper on Crisis Intervention for submission in consideration of publication. (Note: this is a requirement for approval of your application to be seated for the CCI certification examination)
• To explore specialized crisis situations.
• To practice intervention skills under supervision.
• To develop a personal style of intervention.
• To develop Crisis Intervention training plans.
• To develop self-defense awareness.
• To discuss advanced concepts in Crisis Intervention.
• To develop professional and training networks with other interveners.

Readings:

• Greenstone, J.L. and Leviton, S.C.(2002) Elements of Crisis Intervention: Crises and How to Respond to Them, 2nd Edition. Pacific Grove, CA: Brooks/Cole.
• Leviton, S.C. and Greenstone, J.L. (1993) Elements of Mediation. Pacific Grove, CA: Brooks/Cole.
• Greenstone, J.L. (2003/4, In Pub.) The Elements of Police Hostage and Crisis Negotiations: Critical Incidents and How to Respond to Them. Binghamton, New York: The Haworth Press, Inc. (In publication)
• McMains, M.J. and Mullins, W.C.(2001) Crisis Negotiations, Second Edition. Cincinnati, OH: Anderson.
• Greenstone, J.L., Dunn, J.M. & Leviton, Sharon.(Vol.2, 1995) Police peer counseling and crisis intervention services into the 21st century. Crisis Intervention. (Presentations based on this paper were given in London, Northern Ireland-Queens College, and University of Southampton, England.)
• Greenstone, J.L.(October, 1993) Violence in the courtroom, part one. Texas Police Journal. Pp. 17-19.
• Greenstone, J.L.(November, 1993) Violence in the courtroom, part two. Texas Police Journal. Pp. 15-18.